Refund Policy

Last Updated: 19th February 2025

At Asomia GK (https://asomiagk.com), we strive to provide high-quality eBooks, PDFs, and study materials for competitive exams. We understand that there may be instances where you may need a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting them. By purchasing from our website, you agree to abide by this policy.

1. General Refund Policy

Since our products are digital in nature and instantly accessible upon purchase, we generally do not offer refunds once a product has been downloaded or accessed. However, refunds may be considered under the following circumstances:

• You were charged multiple times for the same product due to a technical error.

• You received a defective, corrupted, or incorrect file that cannot be accessed properly.

• You did not receive the purchased product due to a system failure on our end.

2. Non-Refundable Situations

Refunds will not be granted under the following conditions:

• You purchased a product by mistake.

• You changed your mind after completing the purchase.

• You expected a feature that was not advertised.

• You did not fully read the product description before purchasing.

• You claim dissatisfaction with the content but have already accessed/downloaded the material.

• You failed to download the product within the specified timeframe but did not report an issue within a reasonable period.

3. Refund Request Process

If you believe you are eligible for a refund, follow these steps:

1. Contact Us within 7 days of purchase at mail@asomiagk.com with the following details:

   • Order ID or Transaction Number

   • Name and Email Address used for purchase

   • Reason for requesting a refund

   • Screenshot or proof of the issue (if applicable)

2. Review Process: Our team will review your request within 5 business days and determine if a refund is applicable.

3. Approval or Rejection: You will receive an email confirming whether your refund request has been approved or denied.

4. Processing Time: If approved, the refund will be processed within 7-14 business days to your original payment method.

4. Chargebacks & Disputes

If you initiate a chargeback without contacting us first, your access to future purchases may be restricted. We encourage you to reach out to our support team before filing a dispute with your payment provider.

5. Exchange Policy

Instead of refunds, we may offer product exchanges under certain conditions, such as providing a replacement for a corrupted file. If eligible, we will send you a working version of the same product.

6. Modifications to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page with the updated date. Continued use of our services implies acceptance of any modifications.

7. Contact Information

For any refund-related inquiries, please contact us:
📧 Email: mail@asomiagk.com
📍 Address: Bagariguri, Juria, Nagaon, Assam, India, 782124
📞 Phone: +91-9435002201

Thank you for choosing Asomia GK. We appreciate your support and understanding!